Since our last seminar were such a success, with over 50 participants, we just have to do it again. […]
It has happened before. A technology shift that develops exponentially, leading at first to people being disappointed of its impact, expecting several years of development needed to make it into anything useful. […]
Why you should focus on setting your voice strategy and realizing it. The use of smart speakers and digital assistants show a record-high growth rate; 23% of the US households has a digital assistant or a voice-first device (Voicebot.ai, 2018) and the prediction is that this number will reach 55% in 2020 (Juniper Research, 2017). […]
A recap from one of the world’s most exciting and innovative conferences, Google’s annual developer conference in Mountain View. […]
Upplands Motor, one of Sweden’s most successful car dealerships, has together with Talking to me released a voice application for Google Assistant in Swedish. Through this solution, Upplands Motor are driving innovation within the car retailing industry by enabling customers to book a test drive at one of Upplands Motor’s facilities through Google Assistant. By saying Prata med Upplands Motor (“Talk to Upplands Motor”) customers are able to book a test drive of new cars from major brands such as Volvo, Mercedes-Benz, Ford, Dacia, Renault and Smart. […]
During this year’s Almedalen week, also known as the Politician’s week, Google and DI Digital have decided to highlight and invest in young entrepreneurs at their stage. […]
We just finished off a hectic but interesting week at Almedalen, the annual Swedish politician week in Visby, Gotland. Our team member, Diana Mosa, was there to listen and discuss, but also to represent Talking to me on Google’s stage where she talked about Voice tech and why brands should focus on Voice, but also about the importance of diversity, a question we fight for every day. So what did we learn? Scroll down for a recap of the most inspiring moments and the people we met! […]
Our team member and co-founder, Erik Lidsheim, shares the importance of brand departments getting involved in emerging tech and AI-initiatives, to ensure brand consistency without compromising on speed. Read this article here!
Bonnier News Next is creating the voice and conversation based news service of the future.
Bonnier News Next, the innovation hub of Bonnier News, a major Swedish news publisher, has initiated a project together with the Voice Design agency Talking to me, and Talkamatic, experts within Conversational AI, with the mission to build the voice and conversation based news service of the future. The project is partly financed by the Google fund Google Digital News Initiative.
“Voice and conversation based AI is fundamentally changing how content is consumed,” says Matilda Ljudén, business developer at Bonnier News Next. “Within the scope of this project, we want to investigate the possibilities of this field, with the purpose of identifying new ways for users to interact with news – and new ways for media producers to make money on their content.”
To achieve this, Bonnier News Next has partnered up with Talking to me, specialists within strategic conversation design, and Talkamatic, who develops systems and solutions for advanced natural dialogue.
“Globally, there are a number of initiatives within leading media houses, connected to voice and conversation design,” says Diana Mosa, business developer and co-founder of Talking to me. “The media industry has a leading role when it comes to creating innovative solutions within this field, which makes it exciting for us to contribute to this project.”
“By putting the focus on the user, we can gain an understanding of human dialogue and create technical solutions that make dialogue between human and machine possible,” says Andreas Krona, CEO of Talkamatic. “We believe that this is a fundamental change of how we interact with content and information.”
The project will run for two years, and within this timeframe, a working service with well documented and innovative user value should be created, in parallel with analysis and development of a sustainable business model. The progress of the project will be reported to Google Digital News Initiative, which is part of Google’s initiative to “support high quality journalism through technology and innovation”.
For more information:
Matilda Ljudén, Business Developer, Bonnier News Next, phone: 076 338 58 22
Diana Mosa, Business Developer, Talking to me, phone: 076 209 93 16
Andreas Krona, CEO, Talkamatic, phone: 0705 89 77 87
Bonnier News Next is the innovation hub at Bonnier News. We develop ideas and products for the future of publishing. Our team covers areas of expertise from business development, data analysis, UX , marketing and journalism. https://www.bonniernewsnext.se
Talking to me are specialists within Voice and Conversational Design – securing business value, creativity and brand consistency in automated customer interfaces for major corporations. For more information: https://www.talkingtome.se
Talkamatic is creating the next generation of conversational AI. For more information: https://www.talkamatic.se
We’ve just finished off three days in Strömstad that were filled with interesting meetings, lots of knowledge and new impressions. With 50 different lecturers from leading brands around the world, and Talking to me being one of them, we had the chance to learn about different business cases regarding marketing, innovation and creativity. […]
On Thursday, we were invited to speak at the Gather Festival in Stockholm. Gather is an innovation and inspiration festival that is definitely not your average conference thanks to its intriguing line-up with speakers and artists. Talking to me were there and shared how you could create business and user value in a voice-first world. […]
How is your brand affected by AI / Voice & automated customer communication?
Digitization has created a trend where more and more customer interactions are handled by robots, voice and automated systems.
Together with a (so far) secret guest, we will share examples, tips and solutions on how to handle these challenges. As many of you might be in the middle of budgeting for 2020, we will also provide concrete tips for developing a roadmap within Voice. Plus, of course, give you the latest updates from the Voice world.
Welcome to Changers Hub on Grev Turegatan 7 on October 9 between 8-9: 30, breakfast included. NOTE! There are a limited number of places and the seminar will be held in Swedish. Make sure to secure a place here!
Our team member Kajsa Tretow will be part of the jury who will determine the Voice, the Sound Brand and the Sound Innovation of 2019, where the winners will be announced at Sound Stockholm on 20th November.
Sound Stockholm addresses the growing importance of sound – music, voice technology, podcasts, and more – for anyone working with communications, brands and media. The Sound Stockholm conference will delve into the growing noise consumption, how people are affected by sound and how brands can use sound and new technology to achieve their communicative goals. On the stage, creative and successful “sound cases” are interspersed with panel discussions and knowledge-heavy and inspiring lectures by both Swedish and international speakers. Want to read more? Click here!
This week, we had a breakfast seminar where we discussed how AI/Voice Technology and automated customer meetings affect brands, and gave hands-on advice on how you should think moving forward. We presented some customer cases where this aspect has been central and showed how we have worked with the brand in focus. Other than that, we talked about the latest product release from Amazon and speculated in what Google will present at their Google Hardware Conference on the 15th of October. Something tells us that the Google Pixel 4 will be in focus, together with the Next Generation Earbuds. Only five days left and guess who’s excited…
Want to see how we can help your brand and company navigate through the landscape of AI/Voice Technology? Email us at email@example.com!
On Thursday we were invited to UX People Stockholm’s event to talk about Voice as an interface and how designing for Voice is different from classic UX design. We shared our insights and learnings, some of which created great discussions with the audience.
Thanks for having us!
Resumé is Sweden’s leading business site in marketing and communication and every year they arrange a competition for creative advertising called “Campaign of the Month“. Unlike other competitions within the industry, this one continuously selects Sweden’s best marketing ideas and our team member, Erik Lidsheim, is not only a part of the jury in the sound category but also takes on the role as the chairman. Read more about the competition here.
Diana and Kajsa attended the MRKT REMIX conference in Bergen on the 6th of February to share the latest on Voice technology and what brands can do in order to drive their business through digital assistants. They showed real-life examples and gave away tips on how brands can start their voice-first journey. Thank you for having us, next time we hope we’ll have time to see more of Bergen and meet potential customers!
Turbulent and uncertain times also spark creativity and innovation. We see a number of examples of initiatives now taking place in order to solve new problems at speed – not the least to fight the Corona pandemic.
Companies and businesses face new issues in these turbulent times. Among our customers we have seen how they are swamped with incoming questions from their customers – in many cases 100-fold increases in incoming calls these last weeks are resulting in long waiting lines and poor customer experiences. Waiting in endless phone queues has never seemed more outdated and inefficient than it does right now. Why accept poor service, unsatisfied customers and a tarnished brand when there is technology available to help?
At Talking to me, we have been working hard on a solution to this problem and are now launching Rapid Assistant™ ’ – a fully automated Customer Service ‘as-a-Service’ solution – developed in cooperation with platform provider Narratory.io.
Within days, we will set up an automated, dialogue-based service that can be accessed through web chat, Facebook Messenger, Google Assistant and phone. The customer can pose his/her question using voice or text. Content curation and quality assurance is handled by dedicated specialists at Talking to me. The goal: maximum value with minimum effort for your organisation.
The service is AI-based and utilises the latest technology within Natural Language Understanding enabling a great experience regardless of whether the interaction is through voice or text, web, mobile or phone. For this service, Talking to me are partnering with the platform provider Narratory. Talking to me has developed conversational AI-based services previously using this platform, for instance within the transportation industry.
For more information, please contact:
Diana Mosa firstname.lastname@example.org (+46)76 2099315
Mattias Falkendal email@example.com (+46)70 6530698
Erik Lidsheim, our great team member, is also the chairman of Resumé’s award, Sound of the month. He recently shared his thoughts in a chronicle on how sound is a greater notion than just radio and can be everything from sonic brand, voice and any other type of interactive sound. Make sure to read the article here!
Our fantastic team member, Kajsa Tretow, has contributed to the nonprofit project Coronaguiden, as the Conversational Design Teamlead. She has together with a large group of volunteers created a talking chatbot that answers the most common questions regarding Covid-19 and communicates the authorities’ latest news and statistic about the pandemic. […]
We are proud and happy announce that we have developed the first version of ATG’s Voice Assistant – a great way for users to get results related to their most popular horse racing games and access to expert podcasts. […]
It’s been about three years since Apple released its HomePod speaker and since then, not much has happened. However, this seems to be changing now as Apple released their HomePod Mini on their Apple Event last week. The HomePod Mini smart speaker gives the user the ability to call and send messages between different iOS devices and each member of a household can get personal assistance from Siri. The smart speaker delivers a rich sound experience and makes controlling smart home accessories easier than ever. Apple’s previous smart speaker, the HomePod, was never launched in Sweden and it is a bit uncertain whether the HomePod Mini will make it to the Swedish market, but on other markets it will be available to order from the 16th of November.
So, now that Amazon, Google and Apple all have launched new additions to their smart speaker lines, we wonder which one you are going to choose?
Together with Consenz, Talking to me has designed an In-Car Safety Assistant called “Enzo” which is a true hands-free and voice-first service that will help drivers keep their eyes on the road. With its functionalities, drivers will be able to get advice on how to drive environmentally friendly, but also to send messages, make calls and play music, all through Enzo. The service will be available for any car, regardless of the model.
Article written by our CEO and team member, Mattias Falkendal.
A couple of weeks ago we held a webinar on some of the key trends that we believe are emerging in 2021 within the area of Voice and Conversational AI. Here are some of the key takeaways. […]
Talking to me, the Nordic region’s leading platform-independent specialists within Voice Design and Conversational Automation, announces today that it continues to strengthen its position by becoming a certified implementation partner in the Nordic region for Amelia, the global leader in Conversational AI and automation for businesses.
“By combining Amelia’s technology with our design and user focus, we can create digital assistants and advisors that users enjoy and that free up time throughout the organization. This enables scalable automation of, for example, customer service matters, sales processes and HR support ‘, says Diana Mosa, founder and business developer at Talking to me.
“Our partners are critical to bringing our market-leading Conversational AI and automation solutions to market. We look forward to developing the collaboration with Talking to me, which has established a strong design position in the Nordic region in this area”, says Faisal Abbasi, Managing Director at Amelia.
For more information:
Diana Mosa, founder and business developer, firstname.lastname@example.org, Talking to me.
Josefine Larsson, Strategy & Sales Lead Nordics, email@example.com, Amelia – an IPSoft Company.
The customer experience has become an even more crucial competitive factor for all industries. Customers’ have an expectation on getting a seamless service experience – regardless of the time of the day and regardless of which digital plattform you are using. This is also something that has accelerated further during a year of a global pandemic. Whilst working from home and social distancing has had an impact on e-commerce and a huge increase on customer services, we are seeing companies that are in the forefront of using automation and Conversational AI that are creating opportunities and serving their customers in the best way possible.
How can automation and Conversational AI contribute to an improved e-commerce customer experience? How can we use technology to free up time and improve the conditions for employees to offer better service and more sales-creating advice?
Welcome to join us on the 21st of april on our exclusive roundtable in collaboration with Amelia, one of the world’s leading platforms for automation, to discuss this topic with leading international experts and industry colleagues with the aim of sharing experiences and gaining in-depth insights.
Please feel free to contact us if you are interested.
Diana Mosa, Co-founder & Business Developer, Talking to me
Josefine Larsson, Strategy & Sales Lead Nordics, Amelia