On the 6th of February, our team members Diana and Kajsa will attend MRKT REMIX 2020 in Bergen to talk about how you can drive your business and brand via Voice and digital assistants. […]
Resumé is Sweden’s leading business site in marketing and communication and every year they arrange a competition for creative advertising called “Campaign of the Month“. Unlike other competitions within the industry, this one continuously selects Sweden’s best marketing ideas and our team member, Erik Lidsheim, is not only a part of the jury in the sound category but also takes on the role as the chairman. Read more about the competition here.
Diana and Kajsa attended the MRKT REMIX conference in Bergen on the 6th of February to share the latest on Voice technology and what brands can do in order to drive their business through digital assistants. They showed real-life examples and gave away tips on how brands can start their voice-first journey. Thank you for having us, next time we hope we’ll have time to see more of Bergen and meet potential customers!
Turbulent and uncertain times also spark creativity and innovation. We see a number of examples of initiatives now taking place in order to solve new problems at speed – not the least to fight the Corona pandemic.
Companies and businesses face new issues in these turbulent times. Among our customers we have seen how they are swamped with incoming questions from their customers – in many cases 100-fold increases in incoming calls these last weeks are resulting in long waiting lines and poor customer experiences. Waiting in endless phone queues has never seemed more outdated and inefficient than it does right now. Why accept poor service, unsatisfied customers and a tarnished brand when there is technology available to help?
At Talking to me, we have been working hard on a solution to this problem and are now launching Rapid Assistant™ ’ – a fully automated Customer Service ‘as-a-Service’ solution – developed in cooperation with platform provider Narratory.io.
Within days, we will set up an automated, dialogue-based service that can be accessed through web chat, Facebook Messenger, Google Assistant and phone. The customer can pose his/her question using voice or text. Content curation and quality assurance is handled by dedicated specialists at Talking to me. The goal: maximum value with minimum effort for your organisation.
The service is AI-based and utilises the latest technology within Natural Language Understanding enabling a great experience regardless of whether the interaction is through voice or text, web, mobile or phone. For this service, Talking to me are partnering with the platform provider Narratory. Talking to me has developed conversational AI-based services previously using this platform, for instance within the transportation industry.
For more information, please contact:
Diana Mosa firstname.lastname@example.org (+46)76 2099315
Mattias Falkendal email@example.com (+46)70 6530698
Erik Lidsheim, our great team member, is also the chairman of Resumé’s award, Sound of the month. He recently shared his thoughts in a chronicle on how sound is a greater notion than just radio and can be everything from sonic brand, voice and any other type of interactive sound. Make sure to read the article here!
Our fantastic team member, Kajsa Tretow, has contributed to the nonprofit project Coronaguiden, as the Conversational Design Teamlead. She has together with a large group of volunteers created a talking chatbot that answers the most common questions regarding Covid-19 and communicates the authorities’ latest news and statistic about the pandemic. […]