The customer experience has become an even more crucial competitive factor for all industries. Customers’ have an expectation on getting a seamless service experience – regardless of the time of the day and regardless of which digital plattform you are using. This is also something that has accelerated further during a year of a global pandemic. Whilst working from home and social distancing has had an impact on e-commerce and a huge increase on customer services, we are seeing companies that are in the forefront of using automation and Conversational AI that are creating opportunities and serving their customers in the best way possible.
How can automation and Conversational AI contribute to an improved e-commerce customer experience? How can we use technology to free up time and improve the conditions for employees to offer better service and more sales-creating advice?
Welcome to join us on the 21st of april on our exclusive roundtable in collaboration with Amelia, one of the world’s leading platforms for automation, to discuss this topic with leading international experts and industry colleagues with the aim of sharing experiences and gaining in-depth insights.
Please feel free to contact us if you are interested.
Best regards,
Diana Mosa, Co-founder & Business Developer, Talking to me
diana@talkingtome.se
Josefine Larsson, Strategy & Sales Lead Nordics, Amelia
josefine.larsson@ipsoft.com
