An AI policy consists of guidelines and principles that govern the use and management of AI and can acts as guidance within your organization. Having an AI policy in place has become increasingly common as technology is being applied more extensively. The progress in Generative AI has led to more apparent areas of application where it can create value and streamline processes, and the EU is currently in the process of enacting new legislation that will have further impact. If your company is venturing into AI investments, it is crucial that you have a corresponding policy in place to use the technology responsibly and securely. But what should you consider when developing your AI policy?
Identify Your Needs and Set Clear Goals
To create a successful AI policy, you must first and foremost identify your organization’s specific needs and challenges when it comes to using AI. What are the most pressing questions or problems that need to be addressed? This may include the need to ensure the ethical use of AI technology, increased transparency, or risk management. Additionally, you should formulate clear and concrete goals that the organization aims to achieve with the AI policy. These goals should be measurable and realistic, allowing for the evaluation of increased maturity and other progress.
Have Clear Principles and Values
Building on ethical principles and values that align with the organization’s overarching mission is crucial in creating guidance for AI usage. It is important that the values and principles you establish are clear, concise, and include an explanation of how they should be interpreted and applied. It is also essential to assess potential risks and ethical dilemmas that concern aspects such as privacy and discrimination, which may arise when using AI in your organization.
Identify AI in Your Work – Today and in the Future
Understanding how and where AI is used within your organization is crucial. Do you use automated chat services, data analysis tools, or any form of voice recognition? Which department (e.g., customer service, marketing, production, etc.) is responsible for each part, and what do their workflows and processes look like? It is also central to involve the IT department in the work to avoid duplication of effort.
Protect User Privacy
One of the most critical aspects of an AI policy is to describe how the organization handles user data and how you protect the user in other respects. It is important to identify which data protection laws and regulations are relevant to the organization, such as GDPR. Describe how and why your organization collects user data and specify the specific purposes of data collection and how it is used in relation to AI applications.
In a time when the use of AI is becoming increasingly common, which in turn increases its impact on society and among organizations, it is crucial for companies to take responsibility for their use of the technology. By formulating a well-structured AI policy, it can not only act as a guiding star within your company but also ensure that you are on the right track to use the technology responsibly. Are you taking responsibility?
Diana Mosa, Business Developer & Training Manager
Contact: diana@talkingtome.se
Talking to me is the leading specialist in Generative AI, Voice AI, and Conversation AI in the Nordic region. We design and develop AI-driven solutions to help your company derive real value from new technology.
